Contact Us
Updated: July, 2026
Use this page for general business communication, service inquiries, scheduling, billing questions, policy questions, privacy requests, accessibility questions, intellectual property concerns, and questions about an existing Mindquest Play engagement.
1. General Inquiries
Use the contact information below for questions about Mindquest Play services, website policies, scheduling, program formats, pricing, accessibility, billing, an existing engagement, or another ordinary business matter.
2. New Service Requests
For a new service request, it is helpful to include your name, organization or group, approximate participant count, preferred service, learning objective, preferred timing, time zone, and any important delivery requirements.
3. Existing Engagements
For an existing engagement, include the client or organization name, scheduled date, selected service, and invoice or booking reference if available. This helps us identify the correct service record.
4. Scheduling Questions
For scheduling or rescheduling, provide the currently confirmed date and the alternative dates or time windows you are requesting. New dates remain subject to facilitator availability.
5. Billing Questions
For billing questions, identify the relevant invoice, payment, service, and amount if available. Do not send full payment card numbers, bank passwords, or account credentials through ordinary email or website forms.
6. Privacy Requests
For a privacy-related request, identify the type of request and the information or interaction it concerns. We may need to verify the identity or authority of the person making the request before taking action.
7. Intellectual Property Concerns
If you believe content infringes rights you own or control, describe the material, where it appears, the rights involved, and how we can contact you for follow-up.
8. Accessibility Questions
If a participant has an accessibility need that may affect an upcoming session, the responsible organizer should contact us as early as practicable and describe the functional accommodation requested without providing unnecessary sensitive information.
9. Minors and Educational Groups
Questions about programs involving minors should come from an authorized adult, parent, guardian, school, educational organization, or responsible coordinator. Children should not independently submit sensitive personal information through the website.
10. Information Not to Send
Do not send passwords, full payment card numbers, government identification numbers, medical records, private account credentials, or other highly sensitive information through ordinary website forms or routine email.
11. Response Timing
We review inquiries during normal business operations. Response time can vary depending on scheduling activity, the complexity of the question, and whether additional information is required.
12. Written Records
For requests involving refunds, billing disputes, privacy rights, or material service changes, written communication can help create a clear record of the request and the response.
13. Changes to Contact Details
If contact information changes, the website may be updated accordingly. The details displayed at the end of this page are the current website contact details for Mindquest Play.
14. Service Selection Questions
If you are unsure which service is appropriate, describe the group, approximate number of participants, learning objective, preferred session length, and whether the program is for a business team, educational group, or private group. We can use that information to explain which existing service is most closely aligned with the request.
15. Custom Program Requests
For a custom program, include the intended outcome, group context, approximate participant count, required date, time zone, desired duration, and any existing material you expect the session to incorporate. Custom planning may require additional questions before scope and pricing can be confirmed.
16. Technical Questions Before a Session
For platform or technology questions, identify the conferencing platform, device restrictions, corporate firewall limitations, accessibility requirements, or other known issue. Early notice gives more time to determine whether an alternative delivery method is appropriate.
17. Cancellation and Refund Requests
A cancellation or refund request should include the client name, organization or group, service, scheduled date, invoice or booking reference if available, and a clear description of the request. The Cancellation & Refund Policy explains the factors considered when reviewing the request.
18. Written Complaints or Service Concerns
If you have a concern about facilitation, service delivery, participant experience, billing, or another material issue, describe what occurred, when it occurred, and the resolution you are requesting. Clear written details help us review the matter efficiently.
19. Authorized Representatives
If you are contacting us on behalf of another person or organization about private account, billing, participant, or service information, we may ask for reasonable confirmation that you are authorized to receive or change that information.
20. Business Hours and Urgent Matters
Website and email communication are not emergency channels. If a matter involves immediate danger, medical emergency, mental-health crisis, threat of violence, or another urgent safety situation, use the appropriate emergency or professional resources rather than relying on a website inquiry.